Novalog IP - Web Reports

Novalog IP Main Screen

This page details your permissions, and gives you some key performance indicators for the telephones you use.

Extension Summary

The Extension Summary report provides a easy to read snapshot of extension activity for a particular department or group of extensions. The report provides volumes, durations, costs split by successful and unsuccessful calls (very helpful in call centre environments)

Corporate Telephone Directory

The telephone directory within Novalog IP supports syncronisation with LDAP servers, and direct import from PABX telephone directories or exported CSV files. 

You can create a user login that can only access this screen, e.g. for 'reception' terminals in a large office.

Network Map

With the multi-site, multi-vendor approach built into Novalog IP from within its core, reports such as the Network Map allow you to fully manage your entire corporate network with ease.

Grade of Service

The Grade of Service report will take your traffic volumes for any given period and inform you of the trunk requirements that are necessary to ensure that your callers never get a busy tone. Not only will it tell the trunks you normally require, but also the peak usage at particular periods in time, e.g. Marketing Campaigns etc.

ACD Reporting

Novalog IP provides a detailed ACD Agent and Call Path reporting mechanism, normally only found in expensive call centre applications. The intuitive interface allows you to drill down on agent activity to examine their performance on a minute-by-minute basis.